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Service Desk Technician

Exeter, Devon

Competitive package with fast growing business that offers long term career development prospects.

At Timewade we are proud to be one of the South West’s longest established providers of business accounting, management and IT solutions. As a family run business our commitment is to have a complete understanding of our customers’ businesses so we can provide superb services that we always strive to improve. We are successfully acquiring many new customers who have bought into our innovative pro-active support initiative. As the business expands new vacancies are being created, the latest of which is this position for an additional Service Desk Technician.  

Technical requirements include:

  • Minimum of two years experience as a service desk technician diagnosing and resolving technical issues
  • Problem-solving abilities across WAN and LAN connectivity, routers, firewalls and security 
  • Overseeing laptop and workstation builds for bespoke projects, ensuring they are completed in line with customer requirements
  • Monitoring the remote management system, quickly reacting to alerts and notifications
  • Providing support and assistance to the implementation of customers’ disaster recovery solutions
  • Strong understanding of Microsoft windows desk and server operating systems, business applications, printing and network systems 

You’ll share our core value of doing what it takes to deliver a ‘best in class’ customer experience.  Adaptable and friendly, you will be able to demonstrate excellent interpersonal and communication skills. Your main motivation will be to really exceed customers’ expectations. If you have the attributes to help accelerate our success then we’d like to hear from you. In return we can help you to develop your expertise working with supportive team in an environment where good performance is encouraged, nurtured and rewarded. Please email your application and CV explaining why you are the right person for this exciting opportunity, to gordon.mitchell@timewade.com.

Timewade Celebrating 25yrs Sage Partner © 2018 Timewade Limited | Web Design Devon • Yello Studio