Service Manager 100 - Key Features

Service Records

• Individual job sheets.

• View and amend job sheets by account, site or individual equipment record.

• 99 text line fault and engineer logging facility.

• Engineer & departmental allocation.

• Multiple symptom, cause & action (SCA) processing.

• Component replacement utility.

• Various display routines and procedures for amending new and outstanding jobs.

• Links to Sage Line 100 Sales Ledger.

Diary

• Scrolling booking schedule.

• Multiple data sort options.

• Full and active diaries.

• Assign jobs by post code.

• Automatic e-mail & text messaging*

Equipment Records

• Individual equipment details.

• Copy site details facility.

• Warranty, contract and renewal dates.

• Multiple payment frequencies.

• Memo facility.

• Component facility.

• Ability to move individual equipment records between accounts.

• Rental options.

• Photocopier meter read facilities.

• Links to Sage Line 100 Sales Ledger, Nominal Ledger and Stock Control.

Invoicing

• Service and supplies invoicing.

• Renewal invoicing.

• Rental Billing.

• Meter Billing.

• Customisable invoice layouts.

• Links to Sage Line 100 Sales Ledger, Nominal Ledger and Stock Control.

Reports

• Agreements.

• Renewal notices.

• Renewals and Rentals due.

• Scheduled maintenance.

• Maintenance costs by equipment record.

• Standing order/direct debit forms.

• Job analysis with SCA & response times.

• Equipment reliability.

• Component tracking.

• Invoice status reports including work in progress.

• Ident labels and meter cards.

Other Features

• Year 2000 Compliant.

• ODBC support.

• DOS & Windows based.

• Restricted access by user.

* Requires Tobit's David Infocentre.