Service Manager 100 - An Overview
 Service
Records
Provides all the functionality for taking new calls and
maintaining existing ones.
With improved multi-user capabilities,
users can log and amend calls for the same customer concurrently.
Each service record provides up to 99
lines of text for detailed fault logging and engineer notes.
Multiple symptom, cause and action
entries are available for each record, detailing call-backs and
recording engineers times.
Extensive call viewing options for
displaying new and outstanding calls, even by engineer.
 Diaries
Provides all the
functionality for maintaining a booking schedule for jobs to engineers
and departments.
The diary is in the form of a
scroll list, which can be sorted by date, priority, town, postcode or
engineer. You can also restrict the screen to display from a date or for
a single engineer.
The facility also provides all the
functionality for taking new calls and maintaining existing ones.
This also adds
additional functionality to Service Manger by allowing you to
assign postcodes to engineers. This can then automatically
allocate new jobs to the specified engineer or department by the
postcode entered for the job at the time of creation.
Another feature is that you can
store mobile number, fax numbers & e-mail addresses for
engineers and departments. If you then have the optional Timewade
E-messaging System you are then provided with the capability of
sending a job sheet by using either of these medias or all.
 Invoicing
There are four invoice
routines available within Service Manager:
Each
routine offers your business all the necessary functions to perform the
related duties for accurate and flexible invoicing.
Sales & service invoicing
provides the flexibility for intensive service based invoices and can
link with the Sage Line 100 stock control module for full stock
analysis.
Renewal,
rental and meter invoicing provide semi-automated routines to produce
user definable invoice layouts and update customer contract information.
 Equipment
Records
Provides
a comprehensive inventory of customer equipment details that include;
locations, renewal dates, equipment descriptions, charges, payment
frequencies, components and a memo facility.
Reports
Service Manager provides a range of management reports
that can detail all aspects of jobs, contracts and invoicing. Reports
can include cost analysis, service analysis, response times, job
analysis, engineer performance, reliability and component tracking. |
Service Manager 100