From problem to solution to long-term strategic success
Timewade started working with Chartered Financial Management in 2015. At the time, their technology systems were unreliable and causing issues for staff. The initial phase focused on delivering a detailed analysis of IT systems to feed into developing an exciting business case for technology to support growth which we presented to the Board.
Our work improving IT systems included implementing a new fault tolerant infrastructure, redesigning the data storage structure and migrating platforms to use cloud where possible.
We also provided a modern remote access solution enabling the team of advisors to work securely from anywhere.
All of this is backed by a modern disaster recovery solution, providing the ability to restore systems to normal should the worst happen.
By taking responsibility of all day-to-day technology related issues, regardless of type or provider (e.g. internet, email and third party applications), we took away the issues faced by staff.
The combination of an improved and robust infrastructure, and the high levels of Timewade staff availability, means Chartered Financial Management can focus more productively on their work, delivering services with the peace of mind that they have a team of experts they can rely on.