A business guide to switching IT provider

A business guide to switching IT provider 2560 1704 Timewade
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Blog written by Jordan Westcott, Operations Director of Timewade 

If you’re not getting what you need from your current IT provider, it’s time to think about switching before your business is impacted.

Businesses often have concerns when it comes to switching IT providers and therefore opt for the status quo even when they’re not happy with the service they’re receiving. But, like switching internet or mobile phone providers, it’s important to consider your options to save your time and improve the service you receive. 

Moving from one provider to another doesn’t have to be stressful and can be achieved smoothly and seamlessly with little to no business disruption.

In this blog we debunk some of the common questions and concerns we often come across. 

A new provider won’t know my business or how our systems operate

Any good IT provider will have a robust service transition process. This process will involve fully documenting all of your systems, as well as meeting with your staff to see how they’re using your IT systems to do their jobs. 

Timewade’s approach – during the transition process we build a complete picture of your systems and how they are being used. This is used to inform your technology strategy and the support we offer you to meet your business objectives.

The old provider may make moving difficult

If necessary, A new provider can reset passwords to many systems without your previous providers being involved at all. Plus, once you’ve given your old provider notice, most IT providers do all of the communicating and handover without the need for you to be involved.

Timewade’s approach – we work with your old provider to get all the information we need, taking the stress away from you. We have a tried and tested onboarding process which sets out all initial activities making the process as straight-forward as possible.  

What if the new provider doesn’t have the skills we need?

When choosing your new provider, it’s important to make sure that they have experience in technologies such as Microsoft Server, Office 365, VMWare, Exchange, Outlook, Windows, VPN and remote access.

Timewade’s approach – we are proud to partner with Microsoft, Sage and Cyber essentials and all of our team are accredited in their relevant specialisms. We have over 30 years experience working with small and medium sized businesses. You can learn more about our work on our website, or by asking us to set up an informal call with an existing client. 

Our staff won’t know who to call if they need help

It’s important that your staff are aware of the service provider change and are given the details of who to call or email if they need to raise a support ticket. Most IT providers will provide staff training and come into your workplace to meet the relevant teams.

Timewade’s approach – at the start of a new contract we will visit your site to provide training and ensure all team members have met their account lead and addressed any questions or concerns. Once we’ve started working with you we’ll be available for remote support as well as face-to-face visits when required. We know that at the start of a contract historic IT issues will be raised with the new supplier and we provide the relevant resource and expertise needed to address this. 

Switching  IT providers can be a smooth process if it’s carried out correctly and shouldn’t be something to worry about.  At Timewade, we have a team of experienced staff to make sure switching IT providers is a painless process from start to finish.

Please contact our team for more information on how we can help improve the IT support service you are receiving.

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