Timewade’s work with Nutri-Link

Timewade’s work with Nutri-Link 1024 684 Timewade
Person packing supplement products into a box

NutriLink is a UK distributor of hundreds of products from the most innovative food supplement manufacturers and formulators. Nutri-Link supplies a comprehensive range of products to health practitioners predominantly across the UK and Europe, as well as online training for practitioners. 

They have been working with Timewade for over 10 years and have been provided with the latest technology to support their changing needs and business growth, enabling integrations from various websites into one sales system.

Most recently, Timewade supported Nutri-Link to implement an automated dispatch system to improve the order fulfilment process. This helped to boost operational efficiencies and improve the customer experience.

The introduction of an automated dispatch system was something Nutri-Link had been thinking about introducing for some time. In 2021, with Brexit changing how orders are fulfilled and the pandemic seeing a surge in online orders, the work became essential for Nutri-Link to maintain competitive advantage. 

Timewade worked with Nutri-Link to establish how orders were currently being fulfilled, and used this insight to develop a bespoke solution to meet Nutri-Link’s needs.

Using Sage, Timewade put new software in place to develop a totally integrated back office system to fully automate order processing. 

New software in the warehouse automates the pick, pack and despatch process in the warehouse, with the ability to intelligently create consolidated picking, based on the orders received. The new system offers direct integration with the courier network; consignments are created and the tracking references are automatically feedback into Sage, removing the need for manual data entry, saving the warehouse team a huge amount of time every day. 

Lee Thomas, Technical Development Manager at Nutri-Link said: “Despite the tight timescales, Timewade pulled the project off in time. We are now able to use automated processes to fulfil and ship customer orders from all over the world. There were a number of hurdles for us to overcome, but Timewade were able to provide solutions to everything and have created a bespoke solution we are very pleased with.”

Nutri-Link are now looking towards their next project with Timewade and will soon be launching a new website in line with the latest web technology as well as further enhancements to warehouse processing including the introduction of a warehouse management system, to improve the accuracy of picks using barcoding and provides a virtual map of the warehouse so that pickers are walking in the most efficient way.

What Nutri-Link love most about working with Timewade:

    • A local company who are available for remote support as well as face-to-face consultations when required
    • Timewade has supported our growth journey, from a fairly small business through to a global brand
    • Timewade are a business partner who are proactive, responsive and competent

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