Please note this position is no longer available
At Timewade we are proud to be one of the South West’s longest established providers of IT solutions. As a family run Managed Service Provider, our commitment is to have a complete understanding of our clients’ businesses so that we can provide quality IT services that we always strive to improve.
As a Service Desk Analyst, your primary role will be to provide remote and reactive technical support across our South West client base.
You will work closely with the Senior Service Desk Analyst and team to respond to & resolve client IT issues via telephone & email. In addition this role will also involve progressing and/or resolving pro-active issues from our automation tools. This role will be located in our office in Exeter, however there may be occasional requirement to travel to client sites for training purposes and also to provide emergency onsite support.
Providing an unrivalled superior customer experience is our mission statement, therefore the ideal candidate will be customer focused, be able to understand customer needs and have the ability to build excellent client relationships and communicate effectively at all levels within a business.
To be considered, you must:
The ideal candidate will also have the following desirable skills:
Salary – Dependent on experience
21 Days holiday
Opportunity to complete further IT qualifications
For sales or support please call +44 (0)1392 367676
Our opening times are Monday to Friday 8.30 – 5.30